Pet Stop of Northeast Florida

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Mathew Klabacka
Mathew Klabacka
04:06 01 Aug 19
Petstop is a great product with excellent customer service, I would highly recommend. Victoria provided excellent customer service.read more
L B
L B
15:32 19 Jul 19
I contacted Victoria prior to moving and asked about having an underground fence installed. I also asked if we could use our current equipment to save some money. She immediately replied that we could definitely use the equipment we had and it would save several hundred dollars. She never asked about the brand we had or anymore details. Fast forward to us getting here and we are told our DogWatch collars don’t work with her system. She told me to get my transmitter shipped to us (I wish I had been told what all I needed to begin with because honestly I didn’t know enough to ask), and she would install it all for me. She did allow us to borrow equipment for a few days. After we finally had all our pieces here (so we thought) we were still missing some kind of wire adapter necessary to connect. She sent her technician out to connect it and upon arrival he said he couldn’t because he didn’t have the necessary parts. I called Victoria and she said that is correct that DogWatch has a connector specific to their brand and she didn’t have it. So I paid $450 for me to use my own equipment (she did run the fence underground), only to be left with a non-functioning system, and I would need to get the part from DogWatch. To top it off, I looked for my collars that I had brought with us for 2 days. I finally decided to called Victoria and ask if she had taken my collars while here and she said yes, she meant to tell me. Her technician that came out told us he had been instructed to drop off the collars when he finished installing my system (which never really happened) but had forgotten to leave them. I find it strange she knowingly took and had my collars and never once mentioned it to me. If she had just been honest up front and asked what brand we had, we could have used DogWatch when we moved. I wasn’t aware of all the logistics, but feel she should have given me that information. Instead she told me she had to charge me for multiple trips she had to make to my house to connect and reconnect, etc.. only to leave me with a system that wasn’t functioning and I haven’t heard from them since then. I ended up contacting DogWatch and they made a FREE trip out to get my system up and running. They charged me nothing for the trip out or the part that had to be used even though I had not originally used them.read more
Debbie Worthy
Debbie Worthy
12:52 14 Jun 19
I LOVE my Pet Stop fence! My puppies quality of life has gone through the roof now that he can be outside with me and my son with NO worries of him darting into the street and getting hit by a car!!! Victoria was the best! She taught me, my son and Jojo (plus half the neighborhood kids) how to help Jojo enjoy his new freedom! The remote training app has a few minor issues but it continues to improve! Over all the best money I've spent in a long time!! So worth it!!!read more
Ginny Lederman
Ginny Lederman
10:19 05 Jun 19
If we could give Pet Stop of Northeast Florida 10 stars we would. It was one of the best experiences we ever had with a home contractor. Victoria was the utmost professional throughout the process from explaining the system, it’s pricing and our options through training. Ryan installed our system, and the wires were buried without upsetting our grass. And when Ryan was here he even fixed our next door neighbor’s system gratis as a good will gesture since they are a senior couple on a fixed income. So kind of them. Our boxer quickly learned her boundaries. This is much better than a traditional fence as it does not block our view of the pond behind our home. Highly recommend this company.read more
Stephanie Male
Stephanie Male
17:33 29 Jan 19
Our experience with Victoria and Pet Stop of NorthEast Florida has been amazing! She eased my concerns with the dogs breaking loose and easy to work with! She answers all questions and concerns even the ones the kids had!!!read more
Scott Pearson
Scott Pearson
14:50 26 Jul 18
Wow Customer Service, Value, Training, Follow Up and RESULTS all from one company...... Victoria and the Pet Stop Northeast Florida team are the best!!!! Woof Woof! Thank you all. Dial the phone now to schedule your installation and training by Victoria.read more
Stacey Youse
Stacey Youse
15:00 11 Jul 18
I highly recommend Pet Stop of Northeast Florida for any of your pet needs. We used them for an electric fence for our Jack Russell and they were great to work with. They made sure all the family members were trained as well as our dog. Victoria is a gem, easy to work with, very hands on and she knows her stuff!read more
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